Subject: Re: Audit Report 27th July 2022
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 27 Jul 2022 21:55:00 -0700 (MST)

Hi Pravesh, 

Thank you for your audits. 

Allow me to review them and share feedback. I will update you once done. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, July 28, 2022 3:05:48 AM 
Subject: Audit Report 27th July 2022 

Hello Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
27 	July 	2022 	29 	237626 	SDW 5066, Win11/i-phone, Product setup 	Sven Thiele 	Issue understanding, Technical Information, Irrelevant Troubleshooting 	Didn't understand the exact issue, suggested enabling one setting, and closed the ticket. Asked for clarification on the issue when customer replied. If the Dictation mode is enabled, the music won't play and even calls won't be routed. Reset, test on a different PC. Environment details not updated in the LHS field. 
27 	July 	2022 	29 	237551 	D 10 USB ML, PC, Low audio A-side 	Sven Thiele 	Ok 	
27 	July 	2022 	29 	237293 	MB Pro2, Device not detected 	Sven Thiele 	Irrelevant Troubleshooting 	Firmware update, reset, and cross-test in the first response. The agent should've advised on how to put headset into pairing mode in order to be detected as an available BT device. 
27 	July 	2022 	29 	236176 	Adapt 560/BTD 800 USB, Win10/I-phone Xr, No sound 	Sven Thiele 	Irrelevant Probing, Repeated question 	FW of the headset and dongle, in the first response. Does the headset work when connected to the USB cable? The agent should've shared the steps on how to pair the headset and dongle into pairing mode, turn off the internal BT of the laptop. OB call not attempted on follow-up. 
27 	July 	2022 	29 	236690 	Gaming Suite/GSP 370, Win11, Switching mode 	Sven Thiele 	Irrelevant Probing, Ticket Handling 	Seems like copying and pasting the shared templates. Question number 4, 5, 6 & 7. Why should we close this ticket? 
27 	July 	2022 	29 	237980 	ADAPT 560, PC (Windows), No Connection 	Adelina Paula Bartes 	Ok 	
27 	July 	2022 	29 	236160 	ADAPT 660 AMC, Microsoft Teams, Sound gets lost 	Adelina Paula Bartes 	Ok 	Should've asked how old the headset is in the first response. 
27 	July 	2022 	29 	232978 	BTD 800, Phonak M90, No Connection 	Adelina Paula Bartes 	Chat handling 	Left the chat in the open queue. The customer has to call to follow-up. 

Best regards, 
Pravesh Singh