Subject: RE: New Joinee - Karan Mahajan
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 26 Jul 2022 10:51:27 +0000

Hi Pritish,

This additional resource hasn’t been discussed with us. We don’t require a new agent in the US shift even if Pravesh would be covering the phones less. Is there another explanation for hiring this person as a backup for someone else? If not, we shouldn’t proceed with the hiring process.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: Pritish Nandi <[email-masked]>
Sent: 26. juli 2022 10:34
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: New Joinee - Karan Mahajan

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Hi Heta,

We have a new English Agent joined for the Project.

Name: Karan Mahajan
Email: [email-masked]<mailto:[email-masked]>
Teams: [email-masked]<mailto:[email-masked]>
Date Of Joining: 25/07/2022
Shift: Hired for US Shift
Language: English
Brand Trained on: Gaming
Training Completion: By 28/07/2022
OJT: Starts from Next Monday (01/08/2022)
Live on calls: By 08/08/2022

He has been hired as a back up to allow Pravesh a little more time to focus on QA. However we are not taking Pravesh off calls, but this will give him more room to do quality checks.

Let me know if you have any further questions.

Regards,
Pritish Nandi