Subject: LSM Supervisors - ticket handling
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 26 Jul 2022 10:15:23 +0000

Hi Both,

I have seen in few tickets where you have advised the agents or customers based on the internal comments/ CS replies of other tickets that has similar situation. For example, in APAC GSP 370 RMA cases I saw Pritish has written as "stock availability mid-august" but this information was not shared by L2.
It seems this information was found in one of the RMA tickets where CS APAC has mentioned about stock availability. Please keep in mind that the stock availabilities can change often, the same goes for RMA approval or declines.

It is better you escalate the tickets to L2 Queue or Gaming escalations queue when you are in doubt, please do not take other tickets as reference and proceed.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<http://www.eposaudio.com/b20>
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