Subject: Re: Phone test - Audio Quality testing
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, jvdo <[email-masked]>, hnyr <[email-masked]>
Date: Mon, 25 Jul 2022 12:55:15 -0700 (MST)

Hello Pritish, 

I've tested the US/CA phone lines and didn't encounter any issues. Everything seems to be working fine. 

US 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to AJ, all good. 
Canada 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Jeet, all looks good. 

Best regards, 
Pravesh Singh 

From: "hnyr" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "jvdo" <[email-masked]> 
Sent: Monday, July 25, 2022 1:08:27 PM 
Subject: RE: Phone test - Audio Quality testing 

Hi Pritish, 

Thank you! 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Pritish Nandi <[email-masked]> 
Sent: 25. juli 2022 09:05 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Ashish Dabral <[email-masked]>; Pravesh Singh <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: Phone test - Audio Quality testing 

		

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Hi Heta, 

Just to update you that I have also tested the lines to check the below parameters. 

@Pravesh - Could you please test the US and Canada numbers and update us all. 

	

Country 	

Greeting 	

Audio 	

Other 	

Remarks 

EPOS Greeting 	

Clear Greeting 	

Polite & Professional Tone 	

Picked within 5 sec 	

Clear Voice 	

Background Noise 	

Loud Enough 	

Audio Delay 	

Any issues with Line 	

If line Busy 

Germany 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio. 

Austria 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio. 

Switzerland 	

No 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

Spoke to Sven and the line is working fine. No disturbances or issues. Clear audio. Asked him to use EPOS Greeting. It seems he did modify it but it was partially correct. 

France 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 

Belgium 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 

China 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Tiantian and line was working fine. There were no disturbances or issues. It was clear line and no background noise. 

Hong Kong 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 

Singapore 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 

Japan 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

No 	

No 	

No 	

No 	

Spoke to Mary and the line was working fine. There were no disturbance in line however her audio seemed a little low and not loud enough. 

India 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Denisa and the line was working fine. It had some disturbance which I asked her to check and fix. Will test again to check. 

Australia 	

Yes 	

Yes 	

Yes 	

Yes 	

Yes 	

No 	

Yes 	

No 	

No 	

No 	

Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 

US 	

	

	

	

	

	

	

Canada 	

	

	

	

	

	

Regards, 

Pritish Nandi