Subject: RE: Phone test - Audio Quality testing
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Pravesh Singh <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Mon, 25 Jul 2022 07:38:27 +0000

Hi Pritish,

Thank you!

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Pritish Nandi <[email-masked]>
Sent: 25. juli 2022 09:05
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Ashish Dabral <[email-masked]>; Pravesh Singh <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Phone test - Audio Quality testing

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Hi Heta,

Just to update you that I have also tested the lines to check the below parameters.

@Pravesh - Could you please test the US and Canada numbers and update us all.

Country
Greeting
Audio
Other
Remarks
EPOS Greeting
Clear Greeting
Polite & Professional Tone
Picked within 5 sec
Clear Voice
Background Noise
Loud Enough
Audio Delay
Any issues with Line
If line Busy
Germany
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio.
Austria
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio.
Switzerland
No
Yes
Yes
Yes
Yes
No
Yes
No
No

Spoke to Sven and the line is working fine. No disturbances or issues. Clear audio. Asked him to use EPOS Greeting. It seems he did modify it but it was partially correct.
France
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio
Belgium
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio
China
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Tiantian and line was working fine. There were no disturbances or issues. It was clear line and no background noise.
Hong Kong
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. It had no disturbance and was clear.
Singapore
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. It had no disturbance and was clear.
Japan
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
Spoke to Mary and the line was working fine. There were no disturbance in line however her audio seemed a little low and not loud enough.
India
Yes
Yes
Yes
Yes
No
No
Yes
No
No
No
Spoke to Denisa and the line was working fine. It had some disturbance which I asked her to check and fix. Will test again to check.
Australia
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. It had no disturbance and was clear.
US

Canada

Regards,
Pritish Nandi