Subject: Phone test - Audio Quality testing
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Mon, 25 Jul 2022 00:05:22 -0700 (MST)

Hi Heta, 

Just to update you that I have also tested the lines to check the below parameters. 

@Pravesh - Could you please test the US and Canada numbers and update us all. 

Country 	Greeting 	Audio 	Other 	Remarks 
EPOS Greeting 	Clear Greeting 	Polite & Professional Tone 	Picked within 5 sec 	Clear Voice 	Background Noise 	Loud Enough 	Audio Delay 	Any issues with Line 	If line Busy 
Germany 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio. 
Austria 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sebastian and the line is working fine. No disturbances or issues. Clear audio. 
Switzerland 	No 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 		Spoke to Sven and the line is working fine. No disturbances or issues. Clear audio. Asked him to use EPOS Greeting. It seems he did modify it but it was partially correct. 
France 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 
Belgium 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 
China 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Tiantian and line was working fine. There were no disturbances or issues. It was clear line and no background noise. 
Hong Kong 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 
Singapore 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 
Japan 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	No 	No 	No 	No 	Spoke to Mary and the line was working fine. There were no disturbance in line however her audio seemed a little low and not loud enough. 
India 	Yes 	Yes 	Yes 	Yes 	No 	No 	Yes 	No 	No 	No 	Spoke to Denisa and the line was working fine. It had some disturbance which I asked her to check and fix. Will test again to check. 
Australia 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. It had no disturbance and was clear. 
US 											
Canada 											

Regards, 
Pritish Nandi