Subject: Abandoned Calls - July 2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 21 Jul 2022 15:58:00 -0700 (MST)

Hi All, 

PFB the abnanded calls data. 

We have high number of Chinese Abandoned calls. However it is due to we only have 1 person available and the call flow suddenly increased. It will be all fixed when we have Josie from next week in shift. 

Tiantian is doing what she can. She has taken 53 calls so far which is highest from anybody else. She only has 1 long call and did not take complete breaks as well. Out of 4 hours of away time she gets she only has taken 3:47:00 
away time. 

Row Labels 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 
Tiantian Xiang 	04:42:21 	15:58:32 	03:47:11 	02:21:38 	11:10:18 	14:00:00 
Grand Total 	04:42:21 	15:58:32 	03:47:11 	02:21:38 	11:10:18 	14:00:00 

@Pravesh - Can you advise her to focus a little more on calls and ask you for help if required. 

Abandoned % 							
							
Country 	27 	28 	29 	30 	Grand Total 	Inbound 	% 
Japan 	1 	8 	11 	1 	21 	72 	29.17% 
China 		4 	9 	34 	47 	388 	12.11% 
France 		12 	1 		13 	118 	11.02% 
US 		5 	3 	1 	9 	212 	4.25% 
Belgium 		7 		2 	9 	19 	47.37% 
New Zealand 		2 			2 	33 	6.06% 
Hongkong 			2 	1 	3 	13 	23.08% 
German 		2 		0 	2 	202 	0.99% 
Canada 		1 	1 		2 	9 	22.22% 
India 		1 			1 	94 	1.06% 
Denmark 		1 			1 	20 	5.00% 
UK 			1 		1 	54 	1.85% 
Grand Total 	1 	43 	28 		72 		

							
							
Missed Calls 							
Country 	27 	28 	29 		Grand Total 	Inbound 	% 
China 		1 	5 		10 	388 	2.58% 
Japan 			2 		2 	72 	2.78% 
US 	1 				1 	212 	0.47% 
Germany 				1 	1 	202 	0.50% 
Grand Total 	1 	1 	7 		9 		

Regards, 
Pritish Nandi