Subject: Re: Out of office 15th July
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 14 Jul 2022 07:45:38 -0700 (MST)

Sure Heta, 

No problem. This will be done. 

@Pravesh - Let me know if you need any help. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, July 14, 2022 11:48:10 AM 
Subject: Out of office 15th July 

Hi both, 

I will be out of office tomorrow 15th July and back again on Monday. Could you please help with these tasks during my absence. 

If there are supervisor calls that you are not able to take or that need to be escalated further, transfer the tickets to the L2 queue and flag them also in the Teams chat. For anything critical please inform Sara. 

Transfer warranty escalations to the L2 queue. 

Monitor the suspended tickets queue and delete or recover tickets accordingly. 

Thank you for your cooperation! 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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