Subject: RE: Out of office 15th July
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 14 Jul 2022 06:23:07 +0000

Thank you Pravesh!

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: Pravesh Singh <[email-masked]>
Sent: 14. juli 2022 08:22
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Out of office 15th July

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Hello Heta,

Thank you for your email. Sure, we will do as advised.

Best regards,
Pravesh Singh

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 14, 2022 11:48:10 AM
Subject: Out of office 15th July

Hi both,

I will be out of office tomorrow 15th July and back again on Monday. Could you please help with these tasks during my absence.

If there are supervisor calls that you are not able to take or that need to be escalated further, transfer the tickets to the L2 queue and flag them also in the Teams chat. For anything critical, please inform Sara.

Transfer warranty escalations to the L2 queue.

Monitor the suspended tickets queue and delete or recover tickets accordingly.

Thank you for your cooperation!

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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