Subject: Abandoned Report - July 2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Tue, 12 Jul 2022 13:14:32 -0700 (MST)

Hi All, 

PFB the abandoned report for july. 

1. Except for 2 calls, all other abadoned calls for Chinese line was valid. It is because of the agent was on break when the abandoned happened. 
2. We do see reduction in French abndoned lines. Only 1 this week for France and none for Belgium. 
3. The Japanese agent is new so we still have abandoned calls in JP. 
4. We do not have any Abandoned calls in US for this week till 1.00 AM today. 

@Pravesh - This is something you would need to take up with Mary. She was only focusing on tickets for this week but due to sudden changes in JP support we need Mary to take calls as well. I have asked Ashish to add her 
in Japan line. When you comes tomorrow, do some mock calls in English to advise her how to take calls and how they need to ask for basic probing questions. Do focus on Daisuke's feedback. 

Count of Country 	Week 			
Country 	27 	28 	29 	Grand Total 
Japan 	1 	8 	4 	13 
France 		12 	1 	13 
China 		5 	5 	10 
Belgium 		7 		7 
US 	1 	5 		6 
German 		2 		2 
New Zealand 		2 		2 
Canada 		1 		1 
India 		1 		1 
Denmark 		1 		1 
Grand Total 	2 	44 	10 	56 

Regards, 
Pritish Nandi