Subject: Audit Report - 8th July 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 8 Jul 2022 14:07:13 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
8 	July 	2022 	28 	233756 	H3, Win 10, HS not detected by gaming suite 	Abhishek 	Product Information 	EPOS H3 is an analog headset, not compatible with EGS. Is the Lid lid or closed? Didn't escalate the ticket for a call back in FR as promised. 
8 	July 	2022 	28 	233557 	GSP 370, Win, Crackling noise 	Abhishek 	Basic Probing Missing, Product Information 	Turn off all the EMI devices connected nearby; FW version, environment details (Win??) GSP 370 - connect with a mobile phone using BT? 
8 	July 	2022 	28 	233543 	GSP 670, Win, Lift to mute won't work 	Abhishek 	Basic Probing Missing 	Firmware version, test using the USB cable, reset the headset. Swap the USB port?? Environment - Win?? 
8 	July 	2022 	28 	233401 	GSX 1000, Win 11, Product information 	Abhishek 	Product Information 	The GSX 1000 does support surround sound in Win 11?? Sennheiser updater is compatible with Windows 11?? We will not be releasing any driver/software/firmware for this unit as this is phased off. 
8 	July 	2022 	28 	234063 	New ticket from +17327905476 	Grace 	Ticket Handling 	Inbound call, duration: 10:44 min. No action taken; call notes missing. Call received at 07:06 PM IST, after that one OB call attempted and no inbound call. 
8 	July 	2022 	28 	233985 	SDW 5066, Alcatel-Lucent 4029, Echo on B side 	Grace 	Basic Probing Missing 	Mic dial configured on 6, agent didn't advise to decrease it. DIP switch configuration?? Reset, FW update, cross test on different BS. The agent should've followed the basic troubleshooting before suggesting these steps. 
8 	July 	2022 	28 	233957 	DW Pro2 Phone, Aastra 6757, Set up guidance 	Grace 	Incomplete troubleshooting, Basic Probing Missing 	Didn't advise on how to configure the DIP switch with HSL 10 II. When tested with audio cable and HSL 10 - what is the DIP and ABC switch configuration, does the audio link opens on pressing the MFB and headset button? Incorrect HS model selected, brand gaming. 
8 	July 	2022 	28 	233169 	D 10 Phone, Alcatel-Lucent 8039, No call control 	Grace 	Basic Probing Missing 	DIP and ABC switch configuration. Check for the update on your phone?? 
8 	July 	2022 	28 	233644 	DW Office USB ML, Yealink SIP-T53, No sound on the headset 	Grace 	Product Information, Irrelevant Probing 	DW USB ML series doesn't have DP icon on the BS. FW of the phone?? Incorrect HS model selected. And, is the HS being detected on the Phone? 

Best regards, 
Pravesh Singh