Subject: Audit Report - 7th of July 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 7 Jul 2022 14:24:06 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 	
7 	July 	2022 	27 	233279 	SDW 30 HS, Avaya Workplace, Not pairing 	Jeet 	Irrelevant Probing, Basic Probing Missing 	Call duration: 08:47 min. HS not paired to the BS - what softphone are you using? Test on a different PC, what is the OS version of the PC. Cross-test on different BS (user ordered 6-HS). What is the led status on the HS, does it turn on/off or goes into pairing mode? Didn't ask is the dongle is included or USB port is there to confirm the complete HS model. 	
7 	July 	2022 	27 	232154 	Adapt 560, Zoom/Teams, Connection being lost 	Jeet 	Basic Probing Missing 	When does the issue occur like if the PC goes into sleep mode, restarts, or the customer walks out of the range? What is the led status on the dongle when it disconnects? Swap the USB ports, the headset disconnects to the dongle or the dongle disconnects from the PC? 	
7 	July 	2022 	27 	231647 	MB 660, PC, Firmware update failed 	Jeet 	Irrelevant Probing, Ticket Handling 	Update on a different PC. Didn't follow the template to ask for the required information. (EPOS Connect version, tenant type, server connection status etc.). Didn't ask for the user's phone number. 	
7 	July 	2022 	27 	233589 	ADAPT 560, Mac/ Spotify/ Zoom, Sound cutting out A-side 	Shivangi 	Basic Probing Missing, Irrelevant Information 	Didn't address the first question. The agent should've suggested disabling the internal BT of the mac, configure BTD 800 in System Preferences and Zoom, and then test it. macOS version not confirmed yet, previous version of the EC was not compatible with macOS V12.XX. 	
7 	July 	2022 	27 	233582 	DW Office ML, Alcatel-Lucent/ MS Teams, No call control on an incoming call on the deskphone 	Shivangi 	Basic Probing Missing 	EHS cable needs to be checked and the agent escalated; the ticket to L2, should've clarified if it's one to one end (included) or EHS cable. Should've advised closing the running softphone to check if the HS still switches to the PC after lifting the HS. Incorrect HS model selected in the LHS field. 	
7 	July 	2022 	27 	233050 	D 10 USB ML, iMac (MacOS 10.4)/ Zoom, No sound 	Shivangi 	Basic Probing Missing 	Call duration: 05:53 min. Didn't configure the headset as default device. The agent should know that macOS doesn't automatically change the output and input settings like Windows. Also, we should've confirmed if the headset is paired to the BS, any adapter isn't being used. 	
7 	July 	2022 	27 	232714 	MB 660, Mac/ iPhone, Music pausing randomly 	Shivangi 	Basic Probing Missing 	Is the headset connected to the dongle and iPhone at the same time? Does the music pause when you get a notification? 	
7 	July 	2022 	27 	233617 	H3PRO Hybrid, Win 10, Crackling noise A side 	Shivangi 	Irrelevant Probing, Basic Probing Missing 	Call duration: 07:27 min. Crackling noise in mic over the dongle connection only. Issue doesn't occur over internal BT, console cable - test with the USB cable. Swap the USB port, check the environment, try resetting and repairing with the dongle, connect the dongle into the USB port directly, firmware version. LHS field not updated. 	

Best regards, 
Pravesh Singh