Subject: Audit feedback - 7th of July, 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Jul 2022 15:15:20 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 	
6 	July 	2022 	27 	232917 	H6 PRO, PC, No sound in game "Return from Tarkov" 	Denisa 	Product Information, Irrelevant Probing 	Analog headset will not be detected in Windows, it uses the main sound driver of the PC. Check HS is selected as a default device, update the driver (what) through the device manager. Test with mobile phone using console cable (issue is with one specific game). 	
6 	July 	2022 	27 	232877 	H3 PRO Hybrid, Low quality on B-side when the headset is connected via Bluetooth 	Denisa 	Basic Probing Missing 	Didn't check mic volume level in Windows and EGS (noise gate). Does this issue occur when connected to internal BT? How the headset is connected to the PC, internal BT or dongle (no clarification). The headset isn't paired to the internal BT of the PC at the same time. Didn't share the steps on how to completely uninstall and re-install the software. 	
6 	July 	2022 	27 	232706 	GSP 670, Client hears his own voice and others don't hear him 	Denisa 	Irrelevant Probing 	Cross-test with a different device (test with mobile and USB cable already asked). Update the USB and audio drivers in the |device manager. The side-tone seems to be working means that the mic is working so why do we need to test on a different device. In what app the user is facing the issues? What device is configured as a default device, mic isn't muted in sound control panel-> recording > mic level. 	
6 	July 	2022 	27 	231874 	GSP 600, PC Win10, Poor volume on B-side 	Denisa 	Product Information 	Analog headset will not be detected either in the device manager or Windows sound setting. Should've checked the mic and boost level 	
6 	July 	2022 	27 	233071 	SDW 5036, Windows/Teams/Mobile, No sound 	Sebastian 	Irrelevant Probing 	What is the installed version of Teams? User name not added in the LHS field. Should've asked to setup a call as the user has reported many issues. 	
6 	July 	2022 	27 	232955 	D10/HSL 10 II, IP7WW-24TXH-B1, Compatibility with deskphone 	Sebastian 	Issue Understanding, Irrelevant Probing 	The agent should have clarified that the included cable in the HSL 10 will go into the ACC port (BS), not in the handset port. Is it HSL 10 or HSL 10 II (mark II model mentioned in the initial email)? User name not added in the LHS field. 	
6 	July 	2022 	27 	232820 	SDW 60, Microsoft Teams, Intermittent sound b-side 	Sebastian 	Basic Probing Missing 	What is the complete HS model, how is it connected to the PC? Sound (Windows) and Device (Softphone) settings. 	
6 	July 	2022 	27 	232598 	ADAPT 560, Unspecified, Noise a-side under one earcup 	Sebastian 	Repeated Questions, Basic Probing Missing 	Age of the issue. Test with the USB cable, try adjusting the ANC/Talk-through and see if that makes a difference. Didn't ask for the phone number, user name not added in the LHS field. 	
6 	July 	2022 	27 	232309 	DW BS USB ML, Unspecified, Headset not pairing to base Inicom 	Sebastian 	Basic Probing Missing 	No probing/troubleshooting performed over the first call and requested for the warranty evaluation (not a high profile reseller). What is the firmware version, forced pairing, reset should've been tried before asking for the RMA. And, do other headsets work on this BS? Environment details missing and user name not added in the LHS field. 	

Best regards, 
Pravesh Singh