Subject: Audit Report - 4th of July, 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 4 Jul 2022 14:12:44 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 	
4 	July 	2022 	27 	232869 	SDW 5066, AUX-socket not working 	Sven Thiele 	Irrelevant Probing 	Customer - Problems with the AUX input. Other SDW 5 BS working fine. Agent - OS version, FW version, check EC settings, did you swap the cable, reset the device?? Should've clarified the issue before asking these questions as it seems to be a hardware issue. 	
4 	July 	2022 	27 	232517 	MB Pro 2, Win10, Not charging 	Sven Thiele 	MB Pro 2, Win10, Not charging 	MB Pro 2 + BTD 800 + Charging Stand - MB Pro 2 UC ML not MB Pro 2. The headset isn't being charged, tried swapping USB cable and charging stand with no success, reset the HS? 	
4 	July 	2022 	27 	232078 	DW 30, Win10, Dictation does not work 	Sven Thiele 	Product Information, Irrelevant Probing 	Complete headset mode. The HS is connected to the PC and phone so it should be a DW Pro 2 ML. What EC settings need to be checked? OB call not attempted on follow-up. LED status on the PC icon when it stops working, sound setting configuration? 	
4 	July 	2022 	27 	231737 	ADAPT 231, PC, Not detected 	Sven Thiele 	Irrelevant Probing, Repeated Question 	Headset don´t turn on anymore, perform reset?? Is it possible to switch the headset on and connect it via Bluetooth?? Computer doesn't recognize that something is plugged in - check if the headset is detected in the device manager/EC? OB call not attempted on follow-up. Issue type - Not detected or not charging?? 	
4 	July 	2022 	27 	231344 	D 10 Phone, Yealink T48G, Suboptimal sound B-side 	Sven Thiele 	Product Information, Basic Probing Missing, Irrelevant Probing 	D 10 Phone connected to Yealink T48G and Win 10 (call notes)?? DIP, ABC and Mic dial configuration?? Basic settings not checked and asked to update the FW and reset the headset. 	
4 	July 	2022 	27 	231757 	ADAPT 260, Windows 10, No Sound on One Side 	Adelina Paula Bartes 	Irrelevant Probing 	Already tested with BTD 800 (PC) and mobile phone, connect the dongle into different USB port and test again?? What is the softphone model?? 	
4 	July 	2022 	27 	230805 	SDW 5066,Open Stage 40T/Pro Call, Echo A-Side 	Adelina Paula Bartes 	Basic Probing Missing, Ticket Handling, Documentation 	Does the issue persist with the PC as well (unclear call notes)? Can we test with the mobile phone? Didn't suggest to check the Microphone gain setting on desk phone (advised by L2). OB call not attempted on follow-up. What is the headset model, 5064 or 5066 and EU or AUS?? Environment details not updated in the LHS field. 	
4 	July 	2022 	27 	230356 	IMPACT D 10 PHONE, Compatibility with PC 	Adelina Paula Bartes 	Irrelevant Probing, Product Information 	Installed version of Dragon dictation software (to check the compatibility)?? OB call not attempted on first follow-up. Environment detail missing in the case summary. D 10 USB ML headset doesn't have a specific dictation mode, but that doesn't mean that it won't work. 	
4 	July 	2022 	27 	232334 	DW 30 HS, Magnets detached 	Adelina Paula Bartes 	Ticket Handling 	Asked for the invoice without prior approval. 	

Best regards, 
Pravesh Singh