Subject: Audit feedback - 29th June 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 29 Jun 2022 16:17:37 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 	
29 	June 	2022 	27 	232069 	SDW 5031, Unspecified, Base station restarting 	Sebastian 	Product Information 	SDW 5031 doesn't comes up with a BS, it comes with the DECT dongle. User's name not updated. 	
29 	June 	2022 	27 	231738 	EPOS USB Busylight, Unspecified, EPOS Connect softphone settings 	Sebastian 	Basic Probing Missing 	What is the headset model? The busy light is only recommended to use with EPOS headset(s). 	
29 	June 	2022 	27 	231690 	Presence Grey UC, iPhone, Volume cannot be raised via button press 	Sebastian 	Basic Probing Missing, Ticket Handling 	Volume can be decreased, pressing the volume + button has any affect? The assignment of the volume buttons can be swapped in Presence Series headsets. Attempted to call the customer four times, no email was sent?? Ticket type: Question, User's name not updated?? 	
29 	June 	2022 	27 	231559 	D 10 USB, Power supply 	Sebastian 	Product Information 	UNI PS EU 01 can be used with D 10 USB ML. The agent should've informed the reseller (high profile) that there are no power port in the new series of D 10 USB ML headsets. Name field not updated. 	
29 	June 	2022 	27 	230777 	SDW 5035, Windows 10/Brucek/Innopla, No sound b-side 	Sebastian 	Call handling, Basic Probing Missing 	No probing over the first phone call/notes missing. Seems to be connection issue - what's the led status on the HS and BS. looks more like a connection issue to the pc - swap USB port/cable, connection type, driver re-installation, does Windows detects the BS?? User's name not updated. 	
29 	June 	2022 	27 	228191 	MB 660, PC, Not pairing and no sound 	AJ 	Incomplete Troubleshooting Steps 	Didn't share the steps on how to check the FW or share the download link. 	
29 	June 	2022 	27 	230576 	ADAPT 261, PC, Dongle is not working 	AJ 	Irrelevant Troubleshooting, Basic Probing Missing 	User - Windows detects an error, can't reset the headset. Agent - click on the link and reset the dongle?? Re-install the driver, test on a different PC/USB port 	
29 	June 	2022 	27 	231881 	SD Office ML, No sound on mic 	AJ 	Ok 	Call duration: 07:27 min 	
29 	June 	2022 	27 	232175 	D 10 Phone, EFI 48T, Lifter takes multiple tries to lift 	AJ 	Documentation, Basic Probing Missing 	Call duration: 09:57 min. No call notes, case summary. What is the led on the BS when MFB is pressed? The audio link opens on a single click or not. We should've tried enabling auto hook. 	
29 	June 	2022 	27 	229187 	ADAPT 660, PC and iPhone, Sidetone not working 	AJ 	Delayed response/Repeated questions, Basic Probing Missing 	Chat duration: 32 min. Customer called and informed that the issue persist. Agent following up on the T/S feedback after 3 days? Environment details not updated. OB call not attempted on follow-up(s). Adjust the side-tone in EPOS Connect mobile app and test with iPhone. Check the teams setting. 	

Best regards, 
Pravesh Singh