Subject: Audit Report - 24th June 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 24 Jun 2022 15:23:31 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 	
24 	June 	2022 	26 	230734 	MB Pro 2 UC ML, iPhone, Random disconnections 	Shivangi 	Basic Troubleshooting Missing, Documentation 	Call duration: 08:33. Cross tested with different PC - using the dongle or internal BT?? The HS isn't being detected - swap the USB cable (data transfer needs to be supported). What is the iPhone model? The dongle stays plugged into the laptop (04:27 min) - both devices are connected at the same time. Turn off the HS and then connect the micro USB cable? Call audio routing setting in iPhone. What is the EC version? No case summary, the probing questions asked over the email should've been asked over the phone. 	
24 	June 	2022 	26 	230716 	SDW 5036, PC, How to disable sidetone 	Shivangi 	Fragment Troubleshooting 	Didn't specify on where to locate the side-tone setting (under SDW 30 HS). And, didn't ask to check the mic sensitivity dial as mentioned in the case summary. 	
24 	June 	2022 	26 	224899 	ADAPT 130 USB, Win 10, Audio Cuts 	Shivangi 	Repeated Questions, Irrelevant Probing 	Cross-test on a different PC and USB port (already asked over the chat). Other HS works fine on this PC and other USB devices works fine?? Share a few screenshots of the EC?? 	
24 	June 	2022 	26 	224677 	SDW 5015, PC/Win10/Alcatel Lucent, Constant beeps in the headset 	Shivangi 	Irrelevant Troubleshooting, Repeated Questions, Issue Understanding 	Audio delay, beep tone (issue reported). Enable Mute Tone?? Disable USB Auto Audio? What is the softphone model? Should've checked the cable connection, environment and informed the user to check the other running apps. 	
24 	June 	2022 	26 	228576 	DW Pro 1 USB ML, Headset not charging 	Shivangi 	Irrelevant Probing, Ticket Handling 	Call duration: 20:44 min. Not charging, RED led on the BS. Music working, Cross Test with a different PC. Cross Test with a different USB cable/Port, HS is default (EC/PC). The headset is still detected in Windows sound settings. OB call not attempted on follow-up. 	
24 	June 	2022 	26 	231214 	Adapt 230, PC, Not pairing 	Jeet 	Fragment Troubleshooting 	Should've tried manually pairing the headset. 	
24 	June 	2022 	26 	230610 	SDW 10 HS, Unspecified, Mute Button Not working 	Jeet 	Ticket Handling 	Didn't ask for the user's phone number. 	
24 	June 	2022 	26 	224989 	Adapt 260, PC, Short battery life 	Jeet 	Ticket Handling 	The user (Key-Account) requested the replacement, the agent should've escalated the ticket for RMA approval instead of continuing troubleshooting. 	
24 	June 	2022 	26 	230671 	H6 Pro Open, PC, Static noise/sound cuts in and out on B-side 	Jeet 	Irrelevant Probing 	User - "The headset is not working properly working and it’s static in the headset plus the mic be going in and out when I’m playing". Agent - Please elaborate on the issue. 	
24 	June 	2022 	26 	230414 	GSX 300, Windows, Device not detected 	Jeet 	Basic Probing Missing, Irrelevant Probing 	LED status on the sound card, how Windows recognizes the sound card? Is it connected directly to the USB ports, swap the ports, make sure device isn't disabled in the sound setting. Connect the sound card without the headset and check if it's detected? 	

Best regards, 
Pravesh Singh