Subject: Audit Report - 22nd June 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 22 Jun 2022 15:40:41 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 																
22 	June 	2022 	26 	229776 	DW PRO 1 Phone, Shoretel 230 IP, No sound A-side 	Shivangi 	Product Information, Basic Probing Missing 	Call duration: 05:13 min. DW Pro 1 Phone?? It seems to be DW Pro 1 ML (PC+Phone icon on the BS). No light on the BS (charging indicator), HS linked to BS: Yes?? Didn't confirm if there is a red led on between the Phone and PC icon. Didn't confirm the DIP/ABC switch over the phone. Didn't confirm the cable and phone model. No led on the BS, HS lights up only blue when docked on the BS. Different HS model selected in the LHS field. 																
22 	June 	2022 	26 	229441 	D 10 Phone, Leader 1825HS, Setup guidance 	Shivangi 	Product Information 	Phone model isn't in the CG; check the phone model and confirm again. Unable to find any such phone model on Google or in old tickets. The agent should've clarified the phone model before troubleshooting. 																
22 	June 	2022 	26 	230146 	D 10 USB ML, iMac, Connectivity guidance 	Shivangi 	Basic Probing Missing, Documentation 	Didn't ask for the issue in the first email. Environment details not updated in the LHS field. 																
22 	June 	2022 	26 	229772 	ADAPT 360, PC, Firmware update failed 	Shivangi 	Basic Probing Missing, Incomplete Troubleshooting 	What is the OS? Un-install the EPOS Connect and DSEA.SDK?? 																
																						
22 	June 	2022 	26 	230123 	MB Pro 2, Mac, USB cable does not charge headset 	Jeet 	Irrelevant Probing, Product Information, Documentation 	Call duration: 09:38 min. User - I've two charging cables, one works and the second one doesn't. Agent - swap USB ports. The headset will turn off once fully charged. And, the headset can be charged irrespective of whether it's turned off or on. When it's charging, it's updating the firmware?? No plan of action on how we will resolve charging issue, call notes missing and LHS field not updated. 																
22 	June 	2022 	26 	229661 	SC 660 ANC USB, PC, Poor volume A-side 	Jeet 	Basic Probing Missing 	Swap the USB ports, does issue occur with any particular app? The HS works fine on a different PC, then why we need to update the FW or confirm the FW version. Environment details and LHS field not updated. 																
22 	June 	2022 	26 	228940 	Adapt 560, PC, Not pairing 	Jeet 	Product Information 	Chat duration: 33 min. The headset will shoe under BT once it's connected to the dongle. The headset seems to be paired to another device, should've advised turning off BT on the phone and PC. Should've specified that in order to manually pair the headset to the dongle, both devices need to be in a pairing mode. 																
22 	June 	2022 	26 	229954 	H3 PRO Hybrid , PC, Headset not powering on 	Jeet 	Ticket Handling, Basic Probing Missing 	Didn't ask for the phone number. What is the led status, does Windows or EGS detect the HS when connected to the USB cable. 																
22 	June 	2022 	26 	228089 	D 10 Phone - US, Product information 	Jeet 	Product Information 	Chat duration: 36 min. User - All the DECT headsets are double sided headsets? Agent - Will you connect it to the phone or PC and I will send you an email? Should've informed about the double sided headset, share a few links and close the chat. 																

Best regards, 
Pravesh Singh