Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 11:11:26 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/227332
Agent: Grace Boussi

Answer summary including all questions.

227332 (Zendesk Ticket #227332, External response)

Page1

Comment évalueriez-vous votre récente expérience chez EPOS ?

1

Page2

Quels domaines affectent votre score?

Friendliness
Knowledge
Speed
Product
Process
Warranty
Sales and marketing
Website content

Page3

Pensez-vous que nous avons résolu votre problème?

No

Page4

Qu&#039;avez-vous aimé à propos de notre service, et que pouvons-nous  améliorer?

Les produits ne fonctionne pas correctement. Support technique ne trouve pas la solution
Where can we improve, and what did you like about our service?

The recipient did not answer this question.