Subject: Audit Report - 13th June 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 13 Jun 2022 15:37:45 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. I will speak to Ashish today about Excel and will share feedback on the outbound calls by tomorrow. And, I've added my notes in the audit feedback if there was any ticket where an OB call wasn't attempted. 

Sven isn't attempting the OB calls on most of the tickets, especially on EN tickets. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
228009 	H3 Pro Hybrid, Win10, Sound cutting out A-side 	Josie Lau 	Ok 	Should've suggested updating the firmware as it's a new headset. 	
227853 	IMPACT SDW 5066, Windows 10/AGFEO ST42, No Call Control 	Adelina Paula Bartes 	Issue Understanding, Irrelevant probing 	HS has constant red led and CC with the Phone doesn't work. Firmware update?? Should've suggested closing the running app in the background. It seems like it's keeping the headset status busy. 	
228172 	GSX 300/H6 Pro, PC, Intermittently popping sound 	Tiantian Xiang 	Ticket Handling 	Didn't ask to confirm the phone number. User's name updated in Zendesk. Email formatting and grammatical errors. 	
228062 	GSP 670, Headset is sometimes not recognized in the Gaming-Suite 	Denisa Magda 	Ok 	Check the EPOS Gaming Suite Services are running, dongle is connected to the USB ports. Subject line could've been shorter. 	
228010 	SP 30, Mac, Cannot update 	Grace Boussi 	Irrelevant Probing 	Server connection error - USB hub is being used? 	
227907 	GSP 670, PC, No Sound B Side 	Ritesh Kumar 	Chat & Ticket Handling 	German chat - agent is sending email in EN?? 	
227851 	SC 260 USB, Windows 10, Random disconnections 	Shivangi Bhattacharya 	Ticket Handling, Documentation 	OB call not attempted, phone number available; QTY is 25 - should've escalated to L2 directly. Case summary format not followed 	
228394 	Dw Pro2 ML, NA, No sound B side 	Ismael Zakaria 	Ticket Handling 	OB call not attempted, phone number available 	
228191 	MB 660, Not pairing and no sound 	AJ Hurry 	Ticket Handling, Basic Probing Missing 	Didn't share the steps on how to update the firmware. Should've checked the BT button configuration. 	
228116 	GSX 1200 Pro, PC, Install device 	Jeet Behera 	Documentation 	LHS field not updated/correctly 	
228029 	ADAPT 560, PC, Firmware update not possible 	Sven Thiele 	Ticket Handling 	OB call not attempted, suggested to downgrade the EC without basic troubleshooting. 	

Best regards, 
Pravesh Singh