Subject: OB calls audit
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 13 Jun 2022 00:21:57 -0700 (MST)

Hi Pravesh, 

Can you check 5-7 tickets for each agent and check if OB calls are made on them when required? 

1. If they are making initial OB calls when we have the number available 
2. If no number is available are we asking the phone number and how many times we are doing this. 
3. If calls are made when the customer is not providing complete infomation or contradictory information 
4. If calls are made when the email trail is getting long 
5. If calls are made with each follow up with customers 

Please capture the tickets in th attached excel sheet with remarks and send it to me. 

Regards, 
Pritish Nandi