Subject: Audit Report - 9th June 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 9 Jun 2022 13:30:57 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
226707 	GSP 370, PC, Headset pairing issues 	AJ Hurry 	Product information 	Call duration: 15:25 min. With EGS v1.10, firmware on the HS can be updated wirelessly?? Dongle pushes the firmware update to the headset?? Customer - Open EGS after re-starting, it doesn't pair and shows an option to connect, can't be connected, shows a firmware update, but it's getting failed. Agent should've suggested recovering the dongle through EGS. What is the LED on the GSA 370? 	
226956 &226954 	H3PRO Hybrid/ EPOS Gaming Suite, Windows 10, Headset not detected in Gaming Suite 	Shivangi Bhattacharya 	Ok 	Chat duration: 04 min 	
227313 	PC 8 USB, Win 10, Headset not detected 	Grace Boussi 	Ok 	Call duration: 05:30 min. Incorrect last name. 	
226993 	H3 Pro Hybrid/Gaming Suite, Windows 10, How to install the Gaming Suite 	Ismael Zakaria 
	Irrelevant Probing 	Call duration: 16:16 min. App asks to restart the PC after downloading it (X2)? Breathing noise. 	
227444 	GSP 600, PC, Ear pads Ripped 	Ritesh Kumar 	Ok 	Chat duration: 09 min. We shouldn't confirm the address from the invoice proactively. 	
227511 	Adapt 460T, iPhone, EPOS Connect app does not detect device 	Jeet Behera 	Product Information, Repeated Questions 	Call duration: 11:05 min. The headset (just received) needs to be updated in order to be detected in the EC mobile app. The EC mobile app is compatible with ADAPT 460, not with 460T?? Issue type, re-pair the headset. 	
227268 	GSP 670, Windows 11/ Windows 10, No sound B-side 	Shivangi Bhattacharya 	Issue Understanding, Basic Probing Missing, Call Handling 	Call duration: 17:09 min. GSA 70 communication device isn't available. GSA 70 main audio is. Re-installing the driver, checking sound setting configuration, and disabled devices. Didn't re-confirm the email, NATO call list not followed, tried reset over the phone. 	
227138 	ADAPT 460T, Windows 10, Active Noise Cancellation Not Working 	Adelina Paula Bartes 	Ok 	Chat duration: 21 min 	
227038 	ADAPT 460T, PC/Win10/Teams, Device unresponsive 	Sven Thiele 	Basic Probing Missing, Documentation, Irrelevant Probing 	Call duration: 13:10 min. EPOS Call greeting not followed. LED status when connected to the USB cable. Windows detects the headset when connected to the USB cable (notification sound can be heard). Agent couldn't explain where to locate the headset in device manager. Unresponsive HS, perform reset, did you connect via BTD 800 or internal BT? 	
227162 	D 10 HS, Windows 10, Not charging 	Sebastian Coldea 	Basic Probing Missing 	Call duration: 09:13 min, complete HS model, issue clarification, LED status, connected with Phone or PC?? User name not updated in the LHS field. 	
227499 	H3 Hybrid, PC, Adjust sidetone level 	Jeet Behera 	Ok 	Chat duration: 24 min. Lack of product information exceeded the chat timings like disabling side tone, disabling/enabling noise cancelation. 	

Best regards, 
Pravesh Singh