Subject: Re: Audit Report - 7th July 2022
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 9 Jun 2022 01:23:07 -0700 (MST)

Hi Pravesh, 

The feedback has been shared with all. 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, June 8, 2022 2:56:48 AM 
Subject: Audit Report - 7th July 2022 

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
226743 	GSX 1200 Pro, Win10, Muffled sound B side 	Josie Lau 	Basic Probing Missing, Attention to the details, Documentation 	The agent should've confirmed the used HS model and checked the specification. Since the issue is out of the box, the issue could be compatibility. The issue out of the box, should've been redirected to the reseller for a replacement after L2 update. Product and software firmware versions not updated in the LHS field. 	
226142 	SDW 5016, PC/Win11/Teams, Mic not working 	Sven Thiele 	Documentation 	Unclear call notes "using device only with PC and mobile" No clarification on whether it works with mobile phone or not. "checked sound settings" Microphone privacy setting; Mic level, not muted, configured as a default device?? 	
226493 	IMPACT SDW 5065, Yealink T46S, No Sound on A-Side By Incoming Calls 	Adelina Paula Bartes 	Basic Probing Missing 	Does the call control work, what is the LED status? Should've asked for a picture of the setup to verify the cable configuration. DIP & ABC switches configuration. 	
226258 	SDW 5036/CEHS CI 02, Alcatel 8058s, Noise A side 	Ismael Zakaria 	Product Information, Documentation 	SDW 5 BS/SDW 60 HS/BTD 800 - SDW 5036?? Issue description mismatch, sound cutting (call notes) or noise aside (case summary). Cable model is CEHS (call notes) or EHS cable (customer confirmed). 	
226439 	GSP 670, PC, Setup guidance 	Tiantian Xiang 	Documentation 	LHS side field (issue type) not updated, should've clarified that we don't have user manual. Phone number not added in the case summary. Number of products affected by the problem should be 0 not 1. Contact details not updated. 	
226407 	GSP 670, PC Win10, Crackling noise on A-side and sound cutting out 	Denisa Magda 	Ok 	Should've also checked the environment details, it appears to be an interference issue. 	
227074 	SC 165 USB, Win 10, No sound B side 	Grace Boussi 	Ok 	Contact details not updated and phone number missing in the case summary. 	
226451 	ADAPT 660, iPhone, Headset not pairing 	Shivangi Bhattacharya 	Basic Probing Missing/Product Information 	BT switch is ON or not?? 	
226632 	SD Pro 1 ML, PC, Disconnections 	AJ Hurry 	Ticket Handling 	Didn't follow-up for the phone number in the second response. Should've checked the sound setting configuration and tried re-installing the USB drivers. 	
226634 	Adapt 560, PC, Headset crashes on startup 	Jeet Behera 	Issue Understanding 	Should've asked to change the USB power setting in the first response. Contact details not updated. 	
226310 	SDW 5066, Windows 10, Noise a-side 	Sebastian Coldea 	Basic Probing Missing, Documentation 	Mic dial configuration, side-tone level, connection type and environment details?? User name not updated (LHS field), phone number not added in the case summary, and mobile phone missing as an environment. Phone number not added correctly in Zendesk (space between the numbers). 	
226776 	GSP 670, PC, Mic not working when connected via Dongle 	Ritesh Kumar 	Issue Understanding, Documentation 	Mic doesn't work when connected to the dongle?? SLA type not selected, phone number not added in the case summary and user profile. 	

Best regards, 
Pravesh Singh