Subject: RE: Incoming calls dropping out
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 9 Jun 2022 08:04:05 +0000

Hi Pravesh,

I and Ashish tested these numbers yesterday and CS US (+18605779120) number is working fine, and the other number +18605779148 is not working and not in our phone numbers lists or in the forwarding numbers list. We will investigate further to find out the contact of this number.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/b20>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Pravesh Singh <[email-masked]>
Sent: 7. juni 2022 22:54
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>; Pritish Nandi <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Incoming calls dropping out

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Hi Josephine,

Incoming calls from CS US (+18605779120) and +18605779148 (routed number) are consistently dropping out. We received a few calls yesterday from the CS-US number and either we were not able to hear the caller or the calls were disconnecting as soon as we answered. I've closed a few tickets under one dummy account (060620220934) so this can be reviewed later.

Today, we received three calls so far from +18605779148 and we were unable to hear anyone. Ticket wasn't created in Zendesk as this phone number is suspended. Could you please check this once? Thank you!

Best regards,
Pravesh Singh