Subject: Incoming calls dropping out
From: Pravesh Singh <[email-masked]>
To: jvdo <[email-masked]>
Cc: hnyr <[email-masked]>, romr <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 7 Jun 2022 13:53:30 -0700 (MST)

Hi Josephine, 

Incoming calls from CS US (+18605779120) and +18605779148 (routed number) are consistently dropping out. We received a few calls yesterday from the CS-US number and either we were not able to hear the caller or the calls were disconnecting as soon as we answered. I've closed a few tickets under one dummy account (060620220934) so this can be reviewed later. 

Today, we received three calls so far from +18605779148 and we were unable to hear anyone. Ticket wasn't created in Zendesk as this phone number is suspended. Could you please check this once? Thank you! 

Best regards, 
Pravesh Singh