Subject: Audit Report - 2nd June, 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 2 Jun 2022 12:43:52 -0700 (MST)

Hi Pritish, 

Please find the audit report for the today. Sven is still not attempting to call the EN customers. Can you please talk to him again as I am unable to call him during his shift? 

ID 	Subject 	Assignee 	Feedback 	Comment 	
225401 	Adapt 660 AMC, Mobile, Voice assistance preference 	Josie Lau 	Documentation 	Wrong HS model selected, agent should've closed the ticket after sharing compatibility details. 	
225788 	SDW 60 HS, Voice prompt issue 	Sven Thiele 	Documentation, Ticket Handling, Product Information 	Subject line "ISSUE", HS model not updated. OB call not attempted. Forwarded troubleshooting without confirming the complete HS model, didn't suggest checking if the voice prompt is enabled (first issue), unable to explain the led behavior of the headset and grammatical errors. 	
225687 	ADAPT 560/660, Product Information 	Adelina Paula Bartes 
	Ok 	Should've asked whether the customer is looking for a wired or wireless ANC headset and what is the qty 	
226053 	SDW 5066, Yealink T48S, Noise a-side 	Sebastian Coldea 	Documentation, Irrelevant Probing 	Call notes, what is the firmware? environment details not updated. If the issue occurs across all the connected devices, then why do we need the picture of the setup? And, cable model, DIP & ABC switch configuration should've been asked over the phone. Didn't check the mic sensitivity dial configuration and sidetone level. Email formatting. 	
225427 	GSP 670, Win 10, Not detected under the PC and Gaming Suite 	Tiantian Xiang 	Issue clarification, Basic Probing Missing, Product Information 	LED lighting on the HS/Not detected under the PC and Gaming Suite?? What is the led status when connected to the cable? Is it a third party cable or an included one. Does it pair and work with the dongle? As per shared screenshot, the headset is connected to the PC via internal BT and GSP 670 can be seen in the sound setting. 	
225700 	GSP 670, Dongle Stopped Working 	Denisa Magda 	Ok 	Should've shared the steps on how to pair the headset to the dongle as well. 	
225477 	SDW 5066, Yealink SIP-T46S, Echo on A side 	Grace Boussi 	Ok 	Agent should've checked the mic dial configuration. 	
225514 	GSP 670, macbook air using a paralell windows screen, Headset not detected in Gaming Suite 	Ritesh Kumar 	Product Information 	Should've informed that EGS is only compatible with Win 10 & 11. We don't support Parallel Windows and closed the ticket instead of continuing with TS. And, OB did not attempt to follow up. 	
225563 	EPOS Gaming Suite, Gaming Suite Features 	Shivangi Bhattacharya 	Irrelevant Response 	Didn't clarify that how does sound and mic test works in the EGS, should've shared the FAQ. Didn't address the second question (battery). Case summary isn't updated. 	
226121 	SDW 5036, Yealink T53, No Ringtone / No call control 	Ismael Zakaria 	Documentation 	Call notes missing 	
225790 	Adapt 360, PC/iPhone, Firmware update 	Jeet Behera 	Ok 	User's contact details not updated 	
226335 	SDW 5013, PC, No connection between the headset and basestation 	AJ Hurry 	Ok 	- 	

Best regards, 
Pravesh Singh