Subject: Chat Audits - Cumulative
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 2 Jun 2022 00:22:04 -0700 (MST)

Hi Heta, 

Attached is the chat audit report for the team. Area of concern is Chat Handling. This includes few small errors like puntuation, not taking RMA details or SN numbers over chat, Not collect phone numbers etc. These feedback has been passed to the agents already. 

Regards, 
Pritish Nandi