Subject: Audit Report - 31st May, 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 31 May 2022 14:14:01 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
225285 	H6Pro Open, PC, Microphone not working 	AJ Hurry 	Ticket Handling, Documentation, 	OB call not attempted/notes missing. Case summary format not followed, not specified that it's an intermittent issue. 	
225483 	D10PHONE/SDW 5016, Fanvil X4/X6, Compatibility 	Ismael Zakaria 	Ticket Handling, Documentation 	Didn't create a separate ticket, issues with two different headset. Didn't share the steps on how to update the firmware or download link for EPOS Connect. Incorrect issue type selected (LHS+Subject line), qty is 2, not 1. 	
225318 	SDW 5066, NEC IP7WW/ Windows, Volume too loud and can't switch devices on the base 	Shivangi Bhattacharya 	Ticket Handling, Basic Probing Missing, Documentation 	Call duration: 06:38 min. Didn't create a separate ticket (two different issues reported on two different headsets). LED status, cable model. No case summary, Shared the complete user guide to share the details on how to update the firmware. 	
225220 	PC , Headset not working 	Ritesh Kumar 	Basic Probing Missing, Documentation 	What is the issue?? Why leave a note if the phone number isn't available?? Subject line- PC, headset not working?? 	
225485 	DW office Phone, Alcatel-Lucent 8039, No sound B side 	Grace Boussi 
	Product Information, Documentation, Basic Probing Missing 	DW 10 Phone, test on different PC?? Incorrect HS model selected (LHS field). Should've suggested to test on DHSG mode once, LED status, cable connection?? 	
225088 	EPOS Gaming-Suite, Microfone Test not available 	Denisa Magda 	Ok 	- 	
225327 	Adapt 660, PC, The lock washer has released 	Tiantian Xiang 	Ticket Handling 	OB call not attempted/notes missing. 	
225495 	PC 5.2 Chat, Windows 10, Crackling noise 	Sebastian Coldea 	Product Information 	PC 5.2 Chat - there is a loose contact on the USB cable of the PC 5.2 Chat headphone and has a small bent?? 	
225458 	ADAPT 360, Talk Through Automatically Being Enabled 	Adelina Paula Bartes 	Product Information 	Known issue - should've suggested the workaround (sidetone) in the first response. 	
225352 	MB Pro 1 UC ML/BTD 800 USB ML, PC, Unresponsive device 	Sven Thiele 	Ticket Handling 	OB call not attempted/notes missing. Didn't share the steps on how to update the firmware. 	
225341 	GSP 350, PC, No sound B side 	Josie Lau 	Basic Probing Missing 	What cable (surround dongle or USB) was swapped? OS & FW version?? 	
225204 	SP 30, PC, dongle keeps disconnecting 	Jeet Behera 	Documentation 	Wrong issue type selected (LHS field). Environment details not updated 	

Best regards, 
Pravesh Singh