Subject: Chat & Call Audit Report, 25th May 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 26 May 2022 13:00:32 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
224798 	SDW 5064, PC, Setup guidance 	AJ Hurry 	Documentation, Call Handling 	Call Duration: 12:19 min. Call notes aren't clear, didn't confirm phone number, ticket closed as SC. 	
224682 	GSP 500, PC, No sound B side 	Grace Boussi 	Documentation 	Call Duration: 14:12 min. Environment details not updated in the subject line. Incorrect issue type (intermittent issue not permanent). 	
224922 	Presence Grey, Phone, Not powering on 	Ismael Zakaria 	Documentation 	Call Duration: 11:22 min. Phone number not updated in the case summary and in the customer profile. Didn't write the complete HS model in the subject line and in the summary or call notes. 	
224768 	SDW 5016, Yealink SIP T53W, No dial tone 	Jeet Behera 	Basic Probing Missing 	Call Duration: 12:09 min, DIP & ABC switch configuration, LED status. 	
224035 	GSP 300, Windows 10, Audio cuts on B-side 	Shivangi Bhattacharya 	Ok 	Call Duration: 06:23 min. 	
224869 	SC 165, Windows 10/Windows11/Samsung Mobile Phone, No sound B side 	Shivangi Bhattacharya 	Ok 	Chat Duration: 05:00 min. 	
224833 	GSP 670, Earpads separated 	Shivangi Bhattacharya 	Ticket Handling 	Chat Duration: 11:00 min. Known issues, should've collected the RMA details over the chat after verifying the invoice. 	
224812 	GSP 370, PC, Not pairing 	Jeet Behera 	Basic Probing Missing 	Chat Duration: 19:00 min. Is the dongle being detected in the Windows, is the headset being charged?? Should've called the user. 	
224783 	GSP 670, PC, Low volume A-side 	AJ Hurry 	Chat Handling 	Chat Duration: 14:00 min, should've followed up once with the user rather than closing it. 	
224899 	ADAPT 130, Win 10, Audio Cuts 	Ritesh Kumar 	Chat Handling, Repeated Question 	Chat Duration: 49:00 min. Asked to probing without confirming, the HS model, the agent guessed the HS model. It could be a different model. Test the headset on a different PC 	

Best regards, 
Pravesh Singh