Subject: Audit Report, 25th May 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 25 May 2022 12:22:02 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
223356 	SDW 5016-US, PC, Headset won't connect to base 	AJ Hurry 
	Ok 	- 	
224131 	DW 30 Phone, Alcatel 4029, No ringtone 	Ismael Zakaria 	Ticket Handling 	Didn't collect the contact details, had to call again after 16 min. Didn't draft complete email, sent an email twice. 	
223806 	B20, PC, Gaming Suite not detecting the Mic 	Ritesh Kumar 	Ticket Handling, Documentation 	OB call not attempted/notes missing. Case summary format not followed, escalated without completing the basic T/S. Customer's name and number not updated. 	
223831 	DW 10, Gigaset AS 690H, Configuration guidance 	Grace Boussi 	Product Information 	Couldn't figure out variant of the headset. The agent should know that the USB ML variant doesn't have a phone port on the BS. 	
223836 	H3 Pro Hybrid, PC, Noise B side 	Tiantian Xiang 	Documentation 	Case summary format not followed 	
224228 	SDW 5016, Openstage 30T, Noise 	Sebastian Coldea 	Ticket Handling 	OB call not attempted/notes missing. 	
224402 	IMPACT SDW 5066, Windows 8/Samsung Galaxy S22 Ultra, Noise on B-Side 	Adelina Paula Bartes 	Ok 	Incorrect BS (SDW 5 BS - AUS) selected in the LHS field 	
224459 	D 10 USB ML, PC/Win10, Mic not working 	Sven Thiele 	Product Information, Basic Proving Missing 	FW version 189?? Issue with a particular softphone, sound setting configuration, connection type. 	
224241 	SDW 5066, Static noise A-side 	Jeet Behera 	Documentation, Basic Probing Missing 	Call Duration: 08:51 min, environment details not updated (subject line). Cable model, Mic vol, DIP & ABC switches configuration?? 	
223813 	ADAPT 560, OnePlus 8 Pro, Not detected in EPOS Connect App 	Shivangi Bhattacharya 	Ok 	- 	
224382 	PC 8.2 USB, PC, Headset is not recognized on PC 	Denisa Magda 	Ticket Handling 	OB call not attempted/notes missing, 	
223999 	GSX 300, Win10, Unable to install Gaming Suite 	Josie Lau 	Ok 	Should've shared the download link and advised to delete the log files. 	

Best regards, 
Pravesh Singh