Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 15:42:07 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/223518
Agent: Sebastian Coldea

Answer summary including all questions.

223518 (Zendesk Ticket #223518, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Friendliness
Speed
Product
Warranty

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

Although my product was 4 - 5 years old I felt that the failure of the cable, and the need to now throow the whole thing away dissapointing al all the electronics were still serviceable.  Your support messed me about asking for all sorts of information whereas they could have just said - out of warranty - no support, even though the problem was due to poor quality manufacture.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.