Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 14:18:28 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/223816
Agent: Jeet Behera

Answer summary including all questions.

223816 (Zendesk Ticket #223816, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Knowledge
Speed

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

I fixed it myself. Got a call back much later at the end of the day and was told my hearing aids were not compatable with  the BTD 800.  Not true.  I’d been using it with my hearing aids for months.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.