Subject: Re: Product Hands on
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Jeet Behera <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 18 May 2022 08:28:04 -0700 (MST)

Hello Pritish, 

This is noted and will be followed. Thank you! 

Best regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Arjun Hurry" <[email-masked]>, "Jeet Behera" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, May 18, 2022 9:43:39 AM 
Subject: Product Hands on 

Hi Pravesh, 

As discussed, please take Jeet offline from calls and tickets for 1-2 hour everyday to provide hands on to EPOS products to improve his product knowledge. 

You can decide on the time depending on call flow and ticket flow. However, we do not have a lot of tickets we need everybody in night shift to have Hands on to the products. 

This is must. 

We also need to maintain a log of who is doing what and spending how much time everyday on Hands on. PFB the google sheet I created to maintain the logs for these kind of training sessions. 

https://docs.google.com/spreadsheets/d/15ZDdX4t41DRbr2Ab_VGGsD9vqHL8OwV_kbUz__6FIMk/edit#gid=0 

@Ashish - Can we setup Win 11 and Win 10/Mac PC's for testing? Let me know if you need my help with this. 

Regards, 
Pritish Nandi