Subject: Audit Report - 11th May 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 11 May 2022 16:51:49 -0700 (MST)

Hello Pritish, 

Please find the attached audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
221636 	MB Pro 1 UC, Wireless Headset Return 	AJ Hurry 	Documentation, Ticket Handling 	No case summary, OB call, not attempted/notes missing 	
221481 	Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side 	Ismael Zakaria 	Ok 	Should've confirmed the phone model 	
221334 	Adapt 260, Win 10/ Teams/ Zoom/ CISCO/ Mobile phone, No sound 	Shivangi Bhattacharya 	Documentation, Basic Probing Missing 	Customer type not selected, should've confirmed the led status over the phone, does headset work when connected to the dongle? And, what happens when connected to the USB cable? 	
221697 	H6PRO Open, PC, Ear pads not fitting 	Ritesh Kumar 	Ticket Handling, Documentation 	OB call not attempted/notes missing. Email formatting. Case Summary format not followed; Wrong issue type selected (LHS). Didn't ask what model of the earpad user has bought. 	
221486 	SDW 5066, Alcatel-Lucent 8028s, No sound A side 	Grace Boussi 	Basic Probing Missing, Documentation 	What is the led status on the HS and BS? Is audio link opening? HS is being detected in EC? HS model mismatch, complete environment details missing in the subject line 	
221037 	GSP 370, PC, Audio and microphone tabs grayed out and battery life decreased fast 	Tiantian Xiang 	Ticket Handling 	OB call not attempted/notes missing 	
221324 	DW 30 ML, Windows 10, Headset not pairing to base station 	Sebastian Coldea 	Ok 	- 	
221265 	IMPACT MB PRO 1, UNIFY OpenScape S5, No Connection 	Adelina Paula Bartes 	Ok 	Should've asked for the end user's contact details 	
221120 	Spare battery cover lid 	Sven Thiele 	Product Information, Documentation 	The headset mode is MB Pro 2 (picture shared), didn't ask for the phone number, subject line format not followed. Wrong issue type selected (LHS). Notes added. 	
221138 	GSP 350, PC, No sound 	Josie Lau 	Basic Probing Missing 	Should've asked for the software used to update the FW, is headset being detected in Windows, LED status on the dongle 	
221370 	SDW 5036, Teams, No sound B-side 	Jeet Behera 	Documentation, Basic Probing Missing, Ticket Handling 	Call duration: 16:38 min. Lhs field (name and phone number) not updated, should've checked the sound setting and checked if the mic is responding, didn't share the steps on how to update the FW. Should've suggested testing the headset with a smartphone, troubleshooting performed over the phone. 	
220709 	H3 Pro Hybrid, Windows 10, Change sound quality setting 	Denisa Magda 	Ok 	Should've called the customer, shared the details and confirmed if we could close the ticket. 	

Best regards, 
Pravesh Singh