Subject: Escalation from a customer #217225
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 4 May 2022 14:39:41 -0700 (MST)

Hi Pritish, 

We've received a complain from a customer that the agents didn't share the correct details on the ticket. 

The customer called and informed us that I might have put the wallet in the box along with the faulty headset. He wasn't sure and asked us to check, the warranty team asked the CS team that the customer had sent the wallet instead of the headset, and asked them to return the package back to the customer and create a new return order to collect the faulty headset. 

Ismael informed the customer over the phone that we had found the only wallet in the package and we are returning it back to you and there was no headset. There was no wallet in the package; we have returned the same faulty unit back to the customer. The customer is very irritated, can we process it as SNOW now. 

Best regards, 
Pravesh Singh