Subject: Ageing Tickets - Update
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 3 May 2022 22:26:55 -0700 (MST)

Hi All, 

PFB the aging tickets for the team which is above 29 days. 

For Ritesh - I have asked Shivangi to sit with him to help him through his tickets. He is slow and not able to complete his open tickets. 

Row Labels 	EPOS L1 	Gaming 	Grand Total 
AJ Hurry 		1 	1 
Grace Boussi 	1 		1 
Jeet Behera 	1 	1 	2 
Josie Lau 		3 	3 
Ritesh Kumar 		3 	3 
Sebastian Coldea 	1 	1 	2 
Shivangi Bhattacharya 		1 	1 
Sven Thiele 	2 		2 
Tiantian Xiang 		1 	1 
Grand Total 	5 	11 	16 

ID 	Assignee 	Days 	Reason 
207818 	Josie Lau 	58 	Waiting for the SH office 
208845 	Sebastian Coldea 	55 	Close Today/Escalated to L2 
209135 	Josie Lau 	54 	Waiting for the SH office 
211878 	Sven Thiele 	42 	Waiting on Customer/Advise the customer that as per the Device ID the warranty has expired already. It would be really necessary to have the POP check the actual date of purchase for a valid warranty claim. 
211936 	Ritesh Kumar 	42 	Delay from customer 
211961 	Tiantian Xiang 	41 	Waiting for the SH office 
213225 	Grace Boussi 	35 	Delay from the customer as he has to chase to IT department for T/S 
213599 	Sven Thiele 	34 	Close Today. Delay from customer end on testing with an older version of 3 CX 
213980 	Jeet Behera 	33 	Delay from the customer. Providing response once in 5-6 days. No response on phone calls as well. 
214054 	Shivangi Bhattacharya 	31 	The customer is not sharing POP and delaying the replacement process. 
214224 	Ritesh Kumar 	30 	HS collected for Testing in HQ 
214469 	Ritesh Kumar 	29 	Very poorly handled. Now waiting for POP/Shipping 
214615 	Sebastian Coldea 	29 	Again poorly handled. Not calling to get information. The issue is not clear as well when escalated to L2. 
214660 	AJ Hurry 	29 	Delay in customer response. 
214677 	Jeet Behera 	29 	Wrong troubleshooting. Notes added 

Regards, 
Pritish Nandi