Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Fri, 29 Apr 2022 14:41:31 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/216765
Agent: Ismael Zakaria

Answer summary including all questions.

216765 (Zendesk Ticket #216765, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Process

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

I dont have the invoice ,so they cant help 
Where can we improve, and what did you like about our service?

The recipient did not answer this question.