Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 07:11:10 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/218096
Agent: Ismael Zakaria

Answer summary including all questions.

218096 (Zendesk Ticket #218096, External response)

Page1

Comment évalueriez-vous votre récente expérience chez EPOS ?

2

Page2

Quels domaines affectent votre score?

Speed

Page3

Pensez-vous que nous avons résolu votre problème?

No

Page4

Qu&#039;avez-vous aimé à propos de notre service, et que pouvons-nous  améliorer?

The recipient did not answer this question.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.