Subject: RE: Important case #208376
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 22 Apr 2022 16:52:56 +0000

Hi Pravesh,

No need to take action. This has already been handled.

Have a nice weekend!

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 22. april 2022 16:13
To: [email-masked]
Subject: Important case #208376

Hello Pravesh,

Could you please keep an eye on this ticket #208376 and call the customer back today when Customer Service replies. Even if they don't reply, give him a call that we are still checking and just apologize.

Sending first replacement failed due to an incorrect address and now the 2nd one still seems to be in the warehouse, but CS is checking why this is happening.

The customer was very nice now with me on the phone and was calmed down, so I don't think that he will be angry anymore.

Thank you very much in advance!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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