Subject: Re: Daily Report - 6th-8th April 2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Pravesh Singh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 12 Apr 2022 04:57:32 -0700 (MST)

Hi Sir, 

PFB the DSAT audits for Jeet and Sebastian. I have also shared audits for all agents for DSAT till 12th April 2022. 

Ticket ID 	Assignee 	Group 	Brand 	Rating 	Category 	Sub Category 	Remarks 
208391 	Sebastian Coldea 	Gaming 	EPOS Gaming 	2 	Customer 	Responsiveness 	Customer was not responsive 
209646 	Sebastian Coldea 	EPOS L1 	EPOS Enterprise 	1 	Customer 	Responsiveness 	Customer was unresponsive and did not have compatible PC/Mac to update FW 
212131 	Sebastian Coldea 	EPOS L1 	EPOS Enterprise 	1 	Customer 	Responsiveness 	Customer wasd unresponsive on calls and emails 
212267 	Jeet Behera 	EPOS L1 	EPOS Enterprise 	1 	Product 	Feature 	Customer was not happy the BT dongle interfering with Keyboard/Mouse BT. This was a expected behavior. Customer was not happy with the same. 
212381 	Sebastian Coldea 	EPOS L1 	EPOS Enterprise 	1 	Procedure 	Troubleshooting 	Customer was not happy to provide details for troubleshooting. He said it was a hassel. However he was happuy with the agent contact. 
213345 	Jeet Behera 	EPOS L1 	EPOS Enterprise 	2 	Agent 	Poor communication 	The agent did not ask relevant questions on chat. Did not discuss with Senior. 
214281 	Sebastian Coldea 	EPOS L1 	EPOS Enterprise 	1 	Agent 	Poor communication 	Did not answer the customer chat for 8 mins. No email was send either. Dupe ticket was created by customer 

Found one Agent error for each. 

I will speak to them to share the feedback. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, April 11, 2022 11:12:58 PM 
Subject: Re: Daily Report - 6th-8th April 2022 

Dear Pravesh, Pristish, 

Please send me detailed audits of all DSATS of Sebastian and Jeet. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Pritish Nandi <[email-masked]> 
Sent: 11 April 2022 11:38 AM 
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]> 
Subject: Daily Report - 6th-8th April 2022 
Hi All, 

PFB the daily data from 6th till 8th April 2022. 

	6-8th April 2022 																											
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
	Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
	Josie Lau 	0 	7 	28 	35 	108 	37 	24 	19 	25 	2 	00:07:09 	153 	00:33:36 	07:06:41 	00:36:47 	00:00:09 	00:59:12 	09:16:25 	P 	5.00 	8 	266 	22 	244 	0 	0 	0 
	Bharat Bhattacharya 	0 	10 	44 	54 	113 	41 	12 	47 	3 	11 	00:14:18 	183 	00:31:43 	04:35:20 	03:06:52 	00:00:00 	01:08:58 	09:22:53 	P 	4.50 	8 
	Shivangi Bhattacharya 	0 	5 	35 	40 	96 	37 	16 	37 	13 	2 	00:12:15 	151 	00:41:44 	06:18:46 	00:59:00 	00:00:00 	01:11:19 	09:10:49 	P 	4.00 	4 
	Grace Boussi 	0 	8 	37 	45 	103 	31 	22 	26 	6 	1 	00:23:29 	152 	00:21:10 	06:28:03 	01:32:18 	00:00:00 	00:51:05 	09:12:36 	P 	3.50 	4 
	Denisa Magda 	0 	18 	17 	35 	44 	17 	7 	6 	3 	2 	00:57:11 	59 	00:30:43 	03:17:53 	00:13:29 	00:00:00 	00:45:02 	04:47:07 	P 	4.20 	5 
	Ismael Zakaria 	0 	11 	24 	35 	107 	29 	21 	31 	15 	4 	00:28:36 	163 	00:42:51 	05:32:22 	01:27:39 	00:00:00 	01:23:17 	09:06:09 	P 	4.27 	11 
	Adelina Paula Bartes 	0 	16 	23 	39 	71 	23 	9 	45 	4 	7 	00:08:10 	132 	01:20:13 	05:00:39 	01:17:36 	00:00:00 	01:39:44 	09:18:12 	P 	4.38 	8 
	Sebastian Coldea 	0 	7 	32 	39 	67 	23 	23 	9 	10 	4 	00:09:11 	103 	00:58:54 	05:51:17 	01:26:57 	00:00:00 	00:57:59 	09:15:07 	P 	2.63 	8 
	Sven Thiele 	0 	8 	26 	34 	65 	22 	16 	38 	9 	2 	00:26:33 	121 	00:39:18 	08:31:23 	07:18:33 	00:00:00 	01:46:16 	18:15:30 	P 	4.00 	6 
	Ritesh Kumar 	0 	19 	32 	51 	134 	25 	3 	9 	19 	5 	00:10:13 	151 	00:18:32 	08:54:21 	01:14:41 	00:00:00 	00:15:45 	10:43:19 	P 	3.80 	10 
	AJ Hurry 	0 	14 	38 	52 	142 	33 	10 	15 	5 	1 	00:10:13 	168 	00:35:53 	21:45:51 	01:18:42 	00:00:02 	00:50:05 	00:30:33 	P 	5.00 	5 
	Pravesh Singh 	0 	2 	15 	17 	48 	38 	11 	18 	1 	9 	00:19:24 	86 	00:11:06 	20:55:49 	02:45:09 	00:00:05 	00:38:26 	00:30:35 	P 	5.00 	2 
	Jeet Behera 	0 	16 	29 	45 	127 	20 	7 	49 	17 	2 	00:18:23 	185 	00:27:01 	06:09:52 	08:28:52 	00:00:03 	00:44:06 	15:49:54 	P 	2.50 	4 
	Tiantian Xiang 	0 	7 	24 	31 	75 	25 	23 	12 	15 	4 	00:45:57 	114 	00:13:21 	07:04:45 	00:47:33 	00:00:05 	00:44:58 	08:50:42 	P 	4.80 	5 
	Aparna Jain 	1 	37 	225 	263 	247 	185 	0 	10 	11 			257 	06:54:55 	00:00:00 	00:07:34 	00:00:00 	00:45:48 	07:48:17 	P 	4.62 	29 
	Daniele Castiglioni 	10 	55 	292 	357 	236 	127 	0 	1 	2 			237 	00:00:53 	00:00:00 	06:50:04 	00:00:00 	00:00:55 	06:51:52 	P 	4.43 	30 

Regards, 
Pritish Nandi