Subject: Re: Abandoned Report - 06th-08th April 2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Pravesh Singh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 12 Apr 2022 00:20:12 -0700 (MST)

Hi Sir, 

The reason for the abandoned for Chinese and French line is because the agents were on other calls. We only have 3 Enterprise agents in EMEA shift who handles English calls. So most of the time they are on other calls. 

PFB the supporting Data. 

Row Labels 	China 	France 	Grand Total 
ACW and Away 	1 		1 
ACW and On Call 	1 		1 
After Hours 	1 		1 
Both Offline 	1 		1 
Both on Call 	1 	6 	7 
Break and Offline 	2 		2 
Break and On Call 	3 	2 	5 
Customer Cancelled 		1 	1 
On call and Break 		1 	1 
Grand Total 	10 	10 	20 

Out of 20 abandoned calls for French and Chinese 3 calls were agent were not available. Rest 17 calls were abandoned because the agents were on other calls or breaks. 

I have spoken to Josie and Tiantian about the ACW and Offline status aleready. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, April 11, 2022 11:10:25 PM 
Subject: Re: Abandoned Report - 06th-08th April 2022 

Hi Pritish, 

Why do we have so many abandoned calls in France? also With now new agent in China why do we still have that issue? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Pritish Nandi <[email-masked]> 
Sent: 11 April 2022 12:04 PM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Pravesh Singh (LSM) <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Abandoned Report - 06th-08th April 2022 
Hi All, 

PFB the abandoned report for the last 3 working days. 

April 2022 

	Country 	abandoned 	missed 	Grand Total 
	France 	9 	1 	10 
	China 	10 		10 
	US 	6 	1 	7 
	Japan 	6 		6 
	Spain 	1 	1 	2 
	Australia 	2 		2 
	India 	1 		1 
	German 	1 		1 
	HK 	1 		1 
	UK 	1 		1 
	Grand Total 	38 	3 	41 

	Week 	disconnected 	waiting 	Grand Total 
	Week 52 	4 	5 	9 
	Week 1 	2 	30 	32 
	Week 2 	8 	53 	61 
	Week 3 	10 	56 	66 
	Week 4 	10 	27 	37 
	Week 5 	9 	71 	80 
	Week 6 	18 	54 	72 
	Week 7 	5 	73 	78 
	Week 8 	12 	143 	155 
	Week 9 	3 	68 	71 
	Week 10 	5 	65 	70 
	Week 11 	3 	73 	76 
	Week 12 	5 	45 	50 
	Week 13 	7 	43 	50 
	Week 14 	3 	29 	32 
	Grand Total 	104 	835 	939 

06/04/2022 

	Call Type 	disconnected 	waiting 	Grand Total 
	abandoned 		11 	11 
	missed 	2 		2 
	Grand Total 	2 	11 	13 

	Country 	abandoned 	missed 	Grand Total 
	China 	3 		3 
	France 	3 		3 
	US 	4 	1 	5 
	UK 	1 		1 
	Spain 		1 	1 
	Grand Total 	11 	2 	13 

07/04/2022 

	Call Type 	disconnected 	waiting 	Grand Total 
	abandoned 		2 	2 
	missed 	1 		1 
	Grand Total 	1 	2 	3 

	Country 	abandoned 	missed 	Grand Total 
	France 	1 	1 	2 
	Japan 	1 		1 
	Grand Total 	2 	1 	3 

08/04/2022 

	Call Type 	waiting 	Grand Total 
	abandoned 	3 	3 
	Grand Total 	3 	3 

	Country 	abandoned 	Grand Total 
	China 	1 	1 
	Japan 	1 	1 
	Australia 	1 	1 
	Grand Total 	3 	3 

Regards, 
Pritish Nandi