Subject: Re: Daily Report - 6th-8th April 2022
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>, "Pravesh Singh (LSM)" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 11 Apr 2022 17:42:58 +0000

Dear Pravesh, Pristish,

Please send me detailed audits of all DSATS of Sebastian and Jeet.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]>
Sent: 11 April 2022 11:38 AM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Subject: Daily Report - 6th-8th April 2022

Hi All,

PFB the daily data from 6th till 8th April 2022.

6-8th April 2022
        Today's Queue   Yesterday's Productivity        CSAT (Monthly)  Review (Pritish)
Agents  Hold Tickets    Open Tickets    Pending Tickets Total Tickets   Public Comments Solved  IB Calls        OB calls        Attempted OB    Chats   Chat time       Productivity    After Call Work Available       Away    Offline On a Call       Total   Attendance      Score   Surveys RMA And Tech Questions  Public Comment  Internal Comment        Contact Added   Escalations     Agenda For Today
Josie Lau       0       7       28      35      108     37      24      19      25      2       00:07:09        153     00:33:36        07:06:41        00:36:47        00:00:09        00:59:12        09:16:25        P       5.00    8       266     22      244     0       0       0
Bharat Bhattacharya     0       10      44      54      113     41      12      47      3       11      00:14:18        183     00:31:43        04:35:20        03:06:52        00:00:00        01:08:58        09:22:53        P       4.50    8
Shivangi Bhattacharya   0       5       35      40      96      37      16      37      13      2       00:12:15        151     00:41:44        06:18:46        00:59:00        00:00:00        01:11:19        09:10:49        P       4.00    4
Grace Boussi    0       8       37      45      103     31      22      26      6       1       00:23:29        152     00:21:10        06:28:03        01:32:18        00:00:00        00:51:05        09:12:36        P       3.50    4
Denisa Magda    0       18      17      35      44      17      7       6       3       2       00:57:11        59      00:30:43        03:17:53        00:13:29        00:00:00        00:45:02        04:47:07        P       4.20    5
Ismael Zakaria  0       11      24      35      107     29      21      31      15      4       00:28:36        163     00:42:51        05:32:22        01:27:39        00:00:00        01:23:17        09:06:09        P       4.27    11
Adelina Paula Bartes    0       16      23      39      71      23      9       45      4       7       00:08:10        132     01:20:13        05:00:39        01:17:36        00:00:00        01:39:44        09:18:12        P       4.38    8
Sebastian Coldea        0       7       32      39      67      23      23      9       10      4       00:09:11        103     00:58:54        05:51:17        01:26:57        00:00:00        00:57:59        09:15:07        P       2.63    8
Sven Thiele     0       8       26      34      65      22      16      38      9       2       00:26:33        121     00:39:18        08:31:23        07:18:33        00:00:00        01:46:16        18:15:30        P       4.00    6
Ritesh Kumar    0       19      32      51      134     25      3       9       19      5       00:10:13        151     00:18:32        08:54:21        01:14:41        00:00:00        00:15:45        10:43:19        P       3.80    10
AJ Hurry        0       14      38      52      142     33      10      15      5       1       00:10:13        168     00:35:53        21:45:51        01:18:42        00:00:02        00:50:05        00:30:33        P       5.00    5
Pravesh Singh   0       2       15      17      48      38      11      18      1       9       00:19:24        86      00:11:06        20:55:49        02:45:09        00:00:05        00:38:26        00:30:35        P       5.00    2
Jeet Behera     0       16      29      45      127     20      7       49      17      2       00:18:23        185     00:27:01        06:09:52        08:28:52        00:00:03        00:44:06        15:49:54        P       2.50    4
Tiantian Xiang  0       7       24      31      75      25      23      12      15      4       00:45:57        114     00:13:21        07:04:45        00:47:33        00:00:05        00:44:58        08:50:42        P       4.80    5
Aparna Jain     1       37      225     263     247     185     0       10      11                      257     06:54:55        00:00:00        00:07:34        00:00:00        00:45:48        07:48:17        P       4.62    29
Daniele Castiglioni     10      55      292     357     236     127     0       1       2                       237     00:00:53        00:00:00        06:50:04        00:00:00        00:00:55        06:51:52        P       4.43    30

Regards,
Pritish Nandi