Subject: Call Audit Report - 7th April, 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 7 Apr 2022 16:58:04 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. Please ask Jeet to check ticket #214856 and respond to the customer, I have added the notes. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
215271 	SC 665 USB, PC, No sound on mic 	AJ Hurry 	Basic Probing Missing 	Call duration: 08:49 min, OS version not confirmed, didn't check if the cable is fully plugged in and test using 3.5 mm jack (important). Asked for the picture of the HS and cable?? 	
215000 	Duplicate of #215247 	Bharat Bhattacharya 
	Product Information, Ticket Handling, Irrelevant Probing 	Call duration: 06:51 min, H6 Pro open or closed? didn't check for the duplicate ticket. User - no visible damage on HS or cable. Agent - send us the picture of the HS and cable?? 	
214888 	H3Pro Hybrid, PC, No sound on the right side 	Grace Boussi 	Call Handling 	Call duration: 11:50 min, resetting over the phone. The firmware/EGS version is not confirmed still updated in the summary. (User - I've updated yesterday.) Replacement will take 3 to 4 days. 	
214762 	Expand 80T, LENOVO ThinkSmart Hub Gen 2/MS Teams, What is the maximum lenght of the C-cable to get best call quality 	Ismael Zakaria 	Ok 	Call duration: 07:05 min 	
214930 	SDW 5065, ShoreTel IP 480G, No sound on speaker 	Jeet Behera 
	Basic Probing Missing, Documentation, Repeated Questions, Ticket Handling 	Call duration: 12 min, LED status, OS version of the PC, firmware version (User-updated). Environment (PC), cable model, basic details missing. Issue type, model name/number. Multiple dead airs. No case summary, incomplete call notes. 	
214119 	PC 8 USB, PC, Multiple issues 	Ritesh Kumar 	Documentation 	Call duration: 07:19 min, OS version not updated 	
214455 	SDW 5036, Interquartz Gemini iq335, Mute button on the base station keeps flashing red 	Shivangi Bhattacharya 	Product Information, Documentation, Call Handling, Basic Probing Missing 	Call duration: 18:47 min, User - mute icon flashing red. No such LED behavior. The agent didn't clarify, One-sided headset+SDW 5/3 BS+BT Dongle - SDW 5036, HSL 10 details LSH field not updated. Reset performed over the phone. Issue changed after resetting - No led on the BS - Try forced pairing, press MFB. 	
214856 	D 30 HS, Yealink SIP T40G, How to setup 	Jeet Behera 	Product Information 	Call duration: 12:58 min, D30 HS?? Informed the user that it's not compatible, should've escalated further requesting more details 	

Best regards, 
Pravesh Singh