Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 03:48:32 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/213106
Agent: Sven Thiele

Answer summary including all questions.

213106 (Zendesk Ticket #213106, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Product

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

Thé service was fast and easy but you couldn’t resolve my issue and fix my broken headset. The headset is not covered under warranty and you couldn’t fix it.
I have no point of contact to get them fixed so they will go in recycling. I will look to buy another brand.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.