Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 16:08:05 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/213345
Agent: Jeet Behera

Answer summary including all questions.

213345 (Zendesk Ticket #213345, External response)

Page1

How was your experience with Epos Audio?

2

Page2

What areas affected your score?

Speed
Process

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

it took so long, i ended up resolving the issue myself. not necessarily the agents fault, but it took a long time to give him information, then get any feedback. then he wanted a picture and it all felt like too much, both in terms of time investment, and amount of work i had to do on the front end to begin troubleshooting. 
Where can we improve, and what did you like about our service?

The recipient did not answer this question.