Subject: Audit Report - 30th March 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 30 Mar 2022 16:49:30 -0700 (MST)

Hi Pritish, 

Here is the audit report for today. Can you please review this ticket #213085 and advise if this needs to be re-opened? The sales opportunity size for headsets is 200 and the correct details weren't shared over the phone. And, please do speak to Sven again. He is still not following the case summary format. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
212436 	ADAPT 560, PC, Lowered Bluetooth range 	AJ Hurry 	Ok 	Call duration: 14:57 min. Environment details not updated in the subject line and LHS field. 	
212648 	SDW 5066,Yealink SIP-T54W, Compatibility guide 	Ismael Zakaria 	Documentation 	Product model mismatch, the user has SDW 5036, not 5066. Different issue were reported and we shared the compatible adapter. No call notes explaining whether the first issue was resolved or not. 	
212221 	D 10 USB ML, PC, Volume needs to turned up everytime a call is answered 	Shivangi Bhattacharya 	Ticket Handling 	Steps to update the firmware were not shared as mentioned in the summary. 	
212530 	GSP 670, PC , Battery percentage not showing 	Ritesh Kumar 	Documentation 	Proposed solution filled out, case summary format not followed (EGS version. Issue des.). Either we should've asked for the phone or closed the ticket after the first response. 	
212821 	UI 20 BL USB, PC, Configuration 	Grace Boussi 	Product Information, Ticket Handling 	Chat Duration: 32 min, EPOS HS is required for busy light to sync with compatible soft phone (wasn't entirely sure). Should've called the user to explain how this setup works, rather than sending emails. 	
212452 	H6 Pro-open, Win 10 PC & Xbox, Connection being lost 	Bharat Bhattacharya 	Ok 	- 	
212131 	MB Pro 2 UC ML, Windows 10/SNOM D785, Multiple bt connection 	Sebastian Coldea 	Documentation 	LHS not filled out 	
212791 	IMPACT DW PRO 2, No Sound on B-Side 	Adelina Paula Bartes 	Ticket Handling 	We can't assure if T/S will work? OB call not attempted to asked the probing questions. 	
212491 	MB Pro 2, PC/Win10, Device not detected 	Sven Thiele 	Documentation 	Case summary format not followed, didn't ask for the phone number in the second email. 	
212242 	GSP 370, Win10, Poor volume right A side 	Josie Lau 	Ok 	- 	
212978 	GSP 370, Win 11, No connection 	Tiantian Xiang 	Ok 	- 	
212328 	SC 260 USB MS II, Cisco Jabber, Hang up button not working 	Jeet Behera 	Documentation 	LHS not filled out (Name & Phone), Subject line - issue type 	
213085 	SDW 5036, PC, Firmware update failed 	Jeet Behera 	Product Information, Call Handling, Basic Probing Missing, Documentation 	Call duration: 46:17 min. The agent wasn't aware of what headsetup pro is. Product model mismatch. Repeated questions and irrelevant probing. Multiple dead air during the call. The user is testing 20 HS, should've explained about the EPOS Manager. Environment details (Cisco 8851) missing. 27:40 min - Sales opportunity size in headsets is 200 not 0. Didn't share the link for the compatible EHS cable. 	
212746 	PC 8.2 USB, PC Win11 PRO, Crackling noise on A-side 	Denisa Magda 	Ok 	- 	

Link: https://1drv.ms/x/s!An5OGB1fQXMqhCdhXTYP-uF6pg9i?e=J78yM8 

Best regards, 
Pravesh Singh