Subject: Audit Report - 29th March
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 29 Mar 2022 16:03:24 -0700 (MST)

Hello Pritish, 

Please find the audit report for today. 

ID 	Subject 	Assignee 	Feedback 	Comment 	
212516 	GSX 1200, Win10, Need to unplug after reboot PC 	Josie Lau 	Irrelevant troubleshooting 	Firstly, should've suggested disabling fast startup, changing the USB power setting. 	
212747 	SDW 5063, PC, Pairing issue 	Sven Thiele 	Documentation 	Subject Line - "Issue", Case Summary - "Issue Description not clear" (unable to get a second HS connected to the master HS). Should've confirmed the OS version of the PC. 	
212088 	IMPACT D 10 PHONE, Avaya 9611G, Connection Being Lost 	Adelina Paula Bartes 	Documentation, Basic Probing Missing, 	QTY mismatch - LHS side. Cable model, CG not checked, the audio link is opening or not, HS being detected in the Phone, DIP, and ABC switches? 	
212291 	SDW 5016, Grandstream Network GXP2160, Settings not saving 	Sebastian Coldea 	Issue Understanding, Basic Probing Missing, Product Information, Documentation 	EC settings switching back to manual mode- the phone isn't compatible with the HS?? DIP switches, EC version, and phone number. SDW 5 BS + SDW 10 HS = SDW 5016? The requestor's name was not added to the LHS field. 	
212442 	SDW 5016, MS teams, Mute button Not working 	Bharat Bhattacharya 	Issue Understanding 	Mic mutes or it doesn't synchronize with Teams UI. Issue type (LHS) - no mute sync 	
212028 	GSP 370, Product Information 	Denisa Magda 	Ticket Handling, Documentation 	Ticket Status - Open, Proposed solution filled out, EPOS Support number not shared. Issue type: Product information?? It should be "where to buy". Nr of products affected by the problem* - 1?? 	
212696 	ADAPT 360 White, PC, No sound B side 	Grace Boussi 	Product Information 	Check if the mic works with the cable? Should've asked for the contact details of the end-user. 	
212534 	H6PRO, PC, USB Converter 	Ritesh Kumar 	Product Information 	Check with our reseller for a 3.5 mm jack to USB adapter. Proposed solution filled out. LHS field (Type) not filled out. Suggest for an HS that is OOS and shared the link, here we should've suggested checking with the reseller. 	
212573 	SDW 5036, Cisco IP 7965, Noise A-side 	Shivangi Bhattacharya 	Ok 	Call duration: 07:04 min. 03:30 min - every variant has a micro USB port on BS. 	
212493 	SDW5036 / Presence / MB660, EPOS Connect, Update fails 	Ismael Zakaria 	Ok 	- 	
212449 	SDW 5016, MacBook Air, Connection being lost 	AJ Hurry 	Ok 	Collected the POP without prior approval 	
212784 	MB Pro 2 UC ML, Firmware update fails 	Jeet Behera 	Issue Clarification 	Should've asked to clarify the issue first and then troubleshoot. User - "Updating the headphones does not work.". 	
211244 	GSP 670, PC, Product Information 	Tiantian Xiang 	Documentation, Basic Probing Missing 	Case summary updated three times, phone number missing. Send another email with different troubleshooting before the customer's reply. The subject line is not updated. Unclear call notes "After dw GS, unable to mute". EGS and Windows OS version. 	

Best regards, 
Pravesh Singh