Subject: Daily Report - 28th March 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Tue, 29 Mar 2022 00:59:20 -0700 (MST)

25-28 March 2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	3 	42 	45 	47 	20 	22 	13 	11 	3 	0:15:00 	85 	01:45:45 	03:14:42 	01:04:24 	00:00:11 	02:55:55 	09:00:57 	P 	4.50 	18 	132 	11 	121 	0 	0 	
Bharat Bhattacharya 	0 	7 	43 	50 	25 	15 	7 	8 	2 	14 	0:12:00 	54 	00:38:24 	05:22:56 	01:14:59 	00:00:16 	01:57:39 	09:14:14 	P 	3.67 	21 
Shivangi Bhattacharya 	0 	9 	45 	54 	42 	20 	14 	13 	5 	6 	0:16:00 	75 	00:36:13 	05:39:16 	01:32:13 	00:01:44 	01:27:22 	09:16:48 	P 	4.05 	20 
Grace Boussi 	0 	14 	27 	41 	29 	22 	19 	15 	2 	14 	0:14:00 	77 	00:35:41 	05:11:44 	02:02:19 	00:00:00 	01:15:26 	09:05:10 	P 	4.14 	22 
Denisa Magda 	0 	19 	18 	37 	17 	10 	5 	7 	1 	1 	0:21:00 	30 	00:18:11 	04:51:36 	01:11:52 	00:03:22 	00:30:05 	06:55:06 	P 	4.35 	20 
Ismael Zakaria 	0 	24 	22 	46 	36 	15 	13 	15 	2 	13 	0:22:00 	77 	01:08:57 	03:16:20 	02:41:10 	00:00:00 	01:54:28 	09:00:55 	P 	4.61 	28 
Adelina Paula Bartes 	0 	14 	23 	37 	20 	8 	7 	9 	2 	12 	0:19:00 	48 	00:39:12 	05:15:58 	03:10:37 	00:00:04 	01:20:35 	10:26:26 	P 	4.67 	12 
Sebastian Coldea 	0 	9 	34 	43 	27 	7 	8 	9 	3 	10 	0:21:00 	54 	00:35:45 	05:33:39 	01:20:08 	00:00:00 	01:27:11 	08:56:43 	P 	4.35 	17 
Sven Thiele 	0 	18 	21 	39 	25 	13 	7 	10 	1 	5 	0:18:00 	47 	00:39:25 	05:37:30 	02:01:00 	00:00:00 	01:12:45 	09:30:40 	P 	4.33 	27 
Ritesh Kumar 	0 	8 	49 	57 	50 	9 	6 	5 	6 	7 	0:14:00 	68 	00:39:01 	07:24:05 	02:15:12 	00:00:00 	01:01:10 	11:19:28 	P 	4.37 	19 
AJ Hurry 	0 	8 	41 	49 	49 	9 	6 	15 	1 	4 	0:09:00 	74 	01:29:56 	04:12:11 	00:44:31 	00:00:00 	01:54:27 	08:21:05 	P 	4.82 	17 
Pravesh Singh 	0 	3 	24 	27 	21 	13 	8 	5 	0 	17 	0:12:00 	51 	00:28:23 	05:37:35 	01:10:41 	00:00:18 	01:21:20 	08:38:17 	P 	4.75 	20 
Jeet Behera 	0 	13 	30 	43 	34 	19 	13 	12 	8 			59 	00:43:17 	05:47:07 	01:07:51 	00:00:00 	01:46:30 	09:24:45 	A 	3.86 	7 
Tiantian Xiang 	0 	6 	23 	29 								0 							P 	4.80 	10 
Aparna Jain 	0 	33 	233 	266 	68 	76 	0 	1 	2 			69 	00:01:14 	00:00:00 	04:09:00 	00:00:00 	00:03:12 	04:13:26 	P 	4.53 	106 
Daniele Castiglioni 	20 	36 	266 	322 	83 	44 						83 							P 	4.42 	72 

Regards, 
Pritish Nandi