Subject: Quality Audits
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 24 Mar 2022 01:40:14 -0700 (MST)

Hi Pravesh, 

Thank you for sending regular audits. 

Could you please also start sending regular call audits for agents as well? You can divide days for your audits. For example: 

Monday - Ticket Audits 
Tuesday - Call Audits 
Wednesday - Chat Audits 

You can decide of your own on days however we need regular audits for the agents. I will than start publishing call audit and chat audits reports as well. 

You can call me to discuss this and let me know if you need any formats. 

Regards, 
Pritish Nandi