Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 20:03:18 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/209874
Agent: Bharat Bhattacharya

Answer summary including all questions.

209874 (Zendesk Ticket #209874, External response)

Page1

How was your experience with Epos Audio?

2

Page2

What areas affected your score?

Speed

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

Never her back from the tech support area??
Where can we improve, and what did you like about our service?

The recipient did not answer this question.