Subject: Review #209325
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 15 Mar 2022 11:44:17 +0000

Hi Pravesh,

Could you please review this ticket and listen to the calls? The customer said in the first call that he has a cable with a blue sticker made by GN (Jabra), but the agent never realized this and the correct information was not provided to the customer.

This should have been a simple call to check the right connector very fast in the call and explain it to the customer. Instead the first call was already very long and lead to no resolution.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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